IT Performance Management in a Financial Crisis: An informal Report
نویسنده
چکیده
One of the hardest but also most exciting experiences ever for a capacity planner and performance specialist is having the possibility of working in the middle of a financial crisis. In the summer of 2002 I was in charge of the capacity planning and performance office of a major American bank in Buenos Aires, Argentina, and I was in the eye of the storm during the entire crisis. This session is a kind of informal report of my experiences then, and also an attempt to extract useful teachings for crisis management in an IT environment
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